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What does clearance information required mean ups? Complete Guide

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What does clearance information required mean ups? Whenever you get the status “Clearance Information Required” from UPS, you’re likely to feel a surge of questions and concerns.

It is important to understand what this status represents, how it impacts your package’s delivery journey, and what the implications of this status are. In the context of UPS shipments, we will embark on a journey that will de-mystify the meaning of “Clearance Information Required.

” Let us walk you through how to navigate this phase of international shipping as we unravel the nuances of this status, understand its implications and provide insight into what steps you can take to navigate it. # clearance information required

What to do when you receive a UPS “Clearance Information Required” alert

The package has been delivered to you. What do you need to do now? The responsibility for dealing with this largely rests on the person who sent it.

  • If You’re Receiving the Package: Make sure that you contact the person or company who sent it to find out what happened. In order to rectify this hiccup, they need to be informed about it.
  • If You’re the Shipper: It is important that you contact UPS International as soon as possible. You should have your tracking number ready so that you can explain the update you received to your friends. A list of the contents of your shipment and any paperwork you’ve already enclosed is also helpful.

UPS will likely be able to connect you with someone from their brokerage team if you get in touch with them. These are the people who specialize in understanding the specifics of your shipment and can tell you what additional information customs is in need of.

Hold on a little longer! With a little bit of communication and a few extra details, you should be able to reroute your package back on its way in no time. # clearance information required

Will UPS contact me regarding the “clearance information required” update?

You might be wondering if UPS will call you about your clearance issue? Well, it’s a bit of a mixed bag. Sometimes UPS does reach out directly to the shipper to let them know about the clearance problem.

In other cases, they might wait for you to take action first.

It is advisable to be prepared and get in touch with UPS as soon as you see the “clearance information required” notification pop up on your tracking page. # clearance information required

This is because UPS doesn’t have a hard and fast rule about when they’ll contact you first. This is why you should be on the front foot and contact UPS as soon as possible.

There is one specific alert that should be kept on your radar: “UPS Initiated Contact with the Sender to Obtain Clearance Information.” If you notice this message, you know that UPS has already contacted the shipper to sort out the missing details.

It’s okay to relax here if you’re just waiting for your package, since the shipper will handle all of the details. # clearance information required

Some customers have reported that they did not receive a call from UPS after receiving this alert. If you are in this situation, do not hesitate to take matters into your own hands.

In order to speed things up, you need to get in touch with UPS customer service and, if possible, the facility or clearance hub where your package is awaiting.

This proactive approach may assist you in getting your package on its way again as quickly as possible.

How do you clear a UPS Delivery stuck in Customs?

Please keep in mind the following tips if you receive a notice from UPS that says “Clearance Delay” or “Clearance Information Required”:

  • Contact the Shipper – It is the shipper’s responsibility to complete the customs paperwork and provide accurate information. If there are any missing documents or data, ask them to provide it.
  • Verify Recipient Info – Check that the shipper has the recipients’ full names, addresses, tax ID numbers, and contact information.
  • Supply Needed Documents – If restricted goods are being shipped, you may be required to provide additional permits or paperwork.
  • Confirm Product Details – Make sure that the product description, HS codes, and values are in accordance with the actual items that are in your shipment.
  • Get a UPS Importer of Record Account – By acting on behalf of the importer, UPS is able to expedite the clearance of packages addressing you.
  • Pay Any Required Duties/Taxes – UPS has not yet received sufficient information regarding the final costs due for customs clearance to calculate the final cost.
  • Wait it Out – There is a good chance that minor delays will resolve within a few days once UPS contacts shippers to find out what information is missing.
  • Contact UPS – If your package is not being released and you are still experiencing issues, you may need to contact UPS Customs Brokerage in order to resolve your issue.

clearance information required

How long will it take for a UPS shipment to clear customs?

In most cases, UPS packages are delivered within 1-3 days after they are sent, but delays may occur in some instances:

  • Oftentimes, shipments with complete documentation are processed within 24 hours of receiving them.
  • Depending on the paperwork and whether taxes and duties need to be paid, it may take 1-3 days for many shipments.
  • A customs check that is more complex, a permit for restricted items, or information about the recipient that is missing may take 3-10 days.
  • It may take up to a week, or a longer period if prohibitive issues or legal issues are discovered.

In the event that UPS receives all the necessary information, they will broker a customs release as quickly as possible. However, if paperwork issues arise or compliance verifications are required, the process cannot be rushed.

If you want your package to get successfully across the border, you should be patient and keep in touch with UPS. # UPS shipment # How long will it take for a UPS shipment to clear customs

Does Clearance information required mean my package is stuck in customs?

It is not necessarily the case that a notice of “Clearance Information Required” means that your package is undergoing intensive customs checks or inspections.

Oftentimes, it is simply a statement that paperwork needs to be corrected or clarified before standard release and delivery can occur.

In some cases, however, it can be a warning sign that the following is happening:

  • It was discovered that the contents of the package were prohibited or restricted by customs.
  • It is the opening of the package that allows for the physical inspection of the product and package.
  • Adding missing values to the duty/tax calculation can result in a delay.
  • If there are serious customs violations, the shipment will be subject to legal holds and seizures.

In most cases, unless you sent illegal, hazardous, or sensitive goods, your package will not be held up as a result of heightened screening.

Please contact UPS if you are unsure why clearance cannot proceed and how to proceed. # Does Clearance information required mean my package is stuck in customs

How long does clearance take for UPS?

The duration of the customs clearance process for UPS shipments can vary depending on a number of factors, including the country, the specific customs procedures, the volume of shipments being processed, and any potential issues or inspections that may arise. Customs clearance normally takes anywhere from 24 to 72 hours on average.

However, there are many factors that determine how quickly a package will be cleared. Some packages may be cleared in just a few hours, while others may require more thorough inspections, which could take up to five days.

Can A Recipient Clear A UPS Shipment stuck in customs?

As a UPS Importer of Record, if a UPS delivery addressed to you is experiencing a “Clearance Delay” in your country, you may be able to help expedite the release by acting as the importer.

By becoming the Importer of Record with UPS, you can:

  • Please provide any missing recipient contact information.
  • Taxes and duties must be paid to customs upfront.
  • Licences and certificates should be provided.
  • Make sure the product details and customs codes are accurate.
  • If there is any supplementary paperwork missing, complete it.

When you become the importer, you can take control of the clearance process to get UPS shipments through customs more quickly.

What does No authorized recipient available On USPS Mean?


It is our sincere hope that as we conclude our exploration of the intricacies of “Clearance Information Required” with UPS, we have been able to provide clarity and insight into this crucial phase of international shipping.

Although customs processes are intricate, they play an important role in ensuring that packages are transported across borders seamlessly.

The knowledge you possess about the “Clearance Information Required” status as well as an understanding of the customs landscape will help you navigate this phase with confidence.

UPS packages travel globally through customs every day, and as they clear customs, they inch closer to reaching their final destination, a testament to the interconnected nature of our globalized world.

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