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How To Fix EE Error 38 On Your Phone? Right Now

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How To Fix EE Error 38 On Your Phone? With our ever-growing connected world, the efficiency of our mobile devices has become of utmost importance.

However, when it comes to instant communication, encountering an error can prove to be an incredibly frustrating experience.

For example, the perplexing Error 38, which disrupts the smooth flow of SMS messages, is faced by EE users.

On your EE phone, Error 38 can cause you to put an abrupt halt to your plans, whether you’re eagerly sending a heartfelt message or a vital piece of information.

You do not need to fear, as we are going to unravel the mysteries behind EE Error 38 and explore effective solutions to ensure your messages reach their destination without a hitch as we go on a journey to unravel the mysteries. # Fix EE Error 38 On Your Phone

The error 38 pops up on your phone when you are trying to send, receive, or call someone on the EE network?

It is possible that you are trying to contact a blocked number on your phone, or your network settings are misconfigured if you encounter this error code on your phone.

The solution to the error code is to access your contacts in the Phone app and unblock the contact, and if that doesn’t work, reset the network settings for your Android or iPhone. 

The purpose of this article is to outline what the EE error 38 is and to discuss seven simple and quick hacks that you may be able to use to help you resolve this problem once and for all. # Fix EE Error 38 On Your Phone

What Is EE Error 38?

A common issue with EE is Error 38, which makes it difficult for you to send and receive text messages.

You may find that this error occurs for a variety of reasons, such as network issues in your area, reaching your text message limit, or the person to whom you are trying to send a text message is no longer subscribed to a mobile network.

Should you experience this error, it is always a good idea to contact EE directly for further help.

On the EE network, there are several common reasons for Error 38 to occur. Here are a few of them:

Network Issues: 

If your phone has poor connectivity, it may trigger Error 38 if it is unable to send or receive SMS messages.

A weak or unstable network signal can make it difficult for you to send or receive SMS messages.

Message Center Number Configuration: 

In order to route SMS messages correctly, it is crucial to know the number of the message center.

If this number is incorrect or misconfigured in your device settings, then Error 38 will occur.

Software or App Issues: 

It is extremely important that you make sure that your messaging app and your phone software are up to date as outdated or incompatible applications or software can lead to SMS delivery errors.

Network Congestion: 

There are times when high network traffic or congestion can lead to a problem with the delivery of SMS messages. This is more likely to happen in densely populated areas and during peak times of use.

What is EE customer service number?

The number you can dial to get mobile or SIM only services is +44 (0) 7953 966 250, whereas the number for Broadband and EE TV is +44 (0) 207 3620 200. For 4GEE Wi-Fi, the number is +44 (0) 7953 966 250.

You should be aware that these numbers are only for customers who are calling from abroad, so you need to check EE roaming for any extra charges.

For more specific contact information regarding EE in the UK, you should visit the EE contact page or the EE help page.

How To Fix EE Error 38 On Your Phone?

There are several possible reasons for you to get the EE Error 38 on your phone, and to identify and resolve these issues requires a systematic approach. # Fix EE Error 38 On Your Phone

Our guide will help you identify and resolve these issues using the following steps:

Restart Phone

By restarting your phone, you will be able to re-establish the connection between your phone and the EE cellular network and resolve any underlying problems that are causing the error 38.

  • “Power” and “Volume” should be pressed and held.
  • To turn off the screen, drag the “Power off slider”. 
  • The network needs to be refreshed within 30-60 minutes.
  • Turn on your iPhone and see if the error is fixed by pressing “Power”.

Android phones should be rebooted by pressing the power button, selecting Restart, and waiting for it to complete the process. 

You can also refresh the phone and network connection by turning on and off Airplane mode as follows:

EE Error 38

Android phone:

  • You can access the “Quick Settings” menu by swiping down on the screen. 
  • Press the “Airplane Mode” button. 
  • Tap “Airplane Mode” to disable it, then wait 15-30 seconds for the phone to reconnect to the internet.


  • “Settings” should be open.
  • The “Airplane Mode” should be turned off.
  • If you can send messages or make calls now, wait 15-30 seconds and disable the “Airplane mode”. 

Unblock the Contact

When you dial EE error code 38, it might be because you’re trying to communicate with a number you’ve blocked on your mobile phone. # Fix EE Error 38 On Your Phone

You can unblock your mobile phone contact number by following these steps:

  • Select “Phone” from the app list.
  • Click on “Contacts.”
  • You can unblock a number by tapping it. 
  • You can unblock a caller by tapping “Unblock this Caller.”

Verify Message Center Number

It is important to make sure the message center number that you have set up in your messaging settings is correct.

The message center number is a crucial element of how your SMS messages will be routed, and an incorrect entry can cause Error 38.

For the correct message center number, you can contact EE customer support or visit their website.

Reset Network Settings 

There is a possibility that the network settings on your mobile phone might be misconfigured or corrupted, which in turn will lead to connectivity issues with the EE service. 

Here are the steps you need to follow in order to reset the network settings on your Android phone or iPhone in order to resolve this issue:


  • “Settings” should be open.
  • You can access General Management by tapping it.
  • Click the “Reset” button.
  • You can reset your network settings by selecting “Reset Network Settings.”
  • You can reset your settings by clicking “Reset Settings.”
  • You can reset your password/PIN by entering it and tapping “Reset.”


  • “Settings” should be open.
  • Then tap “General.”
  • You can transfer or reset your iPhone by selecting “Transfer or Reset.”
  • Reset the computer by selecting “Reset.”
  • Please tap “Reset Network Settings” and check if this resolves the EE error 38.

Please be aware that resetting the network settings may also resolve the problem of the EE mobile data not working on your device. # Fix EE Error 38 On Your Phone

Re-activate EE SIM 

When you have not used the EE mobile network in 179 days due to the absence of any chargeable activity, your account is deactivated and any credit on your account is removed, as a result you will see the error 38 whenever you try to place a call or send a text message.

Call EE customer service on freephone at +44 800 079 8586 or 150 if you want to contact them via Skype if you wish to reactivate your SIM card.

If you would like to reactivate your SIM card from other networks, call 0800 956 6000 or 150 from your phone. 

Change the Message Center Number

EE Mobile’s Message Center Number (MSC) allows you to send and receive text messages through your mobile device over the EE mobile network. 

The network, however, will not allow you to send or receive messages if the MSC number is incorrect on your phone. This will cause the network to show the error message 38 whenever you try to send or receive messages.

You can avoid this by changing the MSC in the messaging app as follows: 

  • Go to the “Messages” section.
  • You can adjust your settings by tapping “Settings.”
  • Go to “More Settings.” and select it.
  • You can send text messages by selecting “Text Messages.”
  • From the menu, select “Message Center.”
  • Enter +447973100973 in the provided field and click “Set.” to confirm.

For iPhone, dial **5005*7672*SMSNUMBER# to add the Toll Free number for the EE message center to your device’s “Phone” application. # Fix EE Error 38 On Your Phone

Update Your Messaging App

It is highly recommended that you update your messaging app to ensure that you have the latest version. Developers regularly release updates to fix bugs and improve performance.

Updating your app could resolve compatibility issues that are causing Error 38.

Quick Fix Call Forwarding Unconditional Voice Not Forwarded


To maintain a seamless flow of information in the dynamic world of mobile communications, resolving errors quickly is essential. EE Error 38 may have disrupted your SMS experience for a short time, but now that you have gained these insights, you are ready to deal with the problem.

Despite the fact that technology continues to develop, there will always be some glitches, but we can also overcome them with our ability to deal with them.

Keeping your EE phone connected to the world effortlessly can be achieved by following the steps outlined and seeking assistance when needed.

By doing this, you will ensure that it remains a reliable conduit for your messages, allowing you to stay connected to the world for years to come. Therefore, the next time Error 38 knocks on your digital door, know that you can overcome it, knowing that a solution is close by.

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