FAQ’s

Q:How is do you support ?

  1, We offer life-long technical support by call, email

 2, Our technicians & Me can give you remote guide online (Skype or Anydesk) if you have any question

 3, We can record videos of operating the machine

 4, Free training course in our factory           

 5, Engineer available to service machinery overseas

Q:If you have servo motor ?
A: Yes we servo motor import from Japan , and our servo motor will work with reducer . 

Q:What files is the software compatible with?

A:Art , BMP, TIF , PCX,GIF JPG,RLFM DXF, DWG and ect.

Q:Why is your machine price is so high or so chip ?
A:Our company have a strict price rule , every machine price is depend on the machine configuration , so we have chip machine and expensive machine . Our machine frame was put on outside for one month to release the strength , prevent deformation .

Q:What kind of software do you have ?
A:Artcam , Ucancam , Router ' 8 .

Q:What kind of controller do you have  ?

A:Mach 3 , Nc - studio , DSP .

If you still have any other questions , contact Us .